Elevate the

Patient voice

to improve clinical trial outcomes.

PatientX is pioneering solutions to enable the democratic representation of clinical trial participants, because every voice matters.

As an unbiased third-party, we are the life science industry’s first and only data insights organization offering standardized patient experience measurement using scientifically validated instruments.

Measuring the patient experience

identifies their needs and expectations, paving the way for more compassionate, effective, patient-centric approaches that improve the quality of the participation experience.

Take action with real-time insights

Increase patient retention

Improve DEI

Compare to industry and peers

Comply with FDA guidance

Optimize clinical trial designs

Establish site performance metrics

The Clinical Trials Industry is Facing Deep Challenges

0 %

Clinical trials are delayed or cancelled

< %

Participation by ethnic and racial minorities

0 %

Drop out rate

$1M-$8M

Daily opportunity cost

Are We Listening?

Low participation in clinical trials has long been a major pain point for the life sciences industry, with the ultimate cost being delayed availability of life-saving therapies to
patients in need.

Aligning the patient’s perspective to your organization’s KPIs is needed now more than ever.

How can we expect different results tomorrow without measuring and changing what matters today?

You Can’t Improve

What You Don’t Measure

Clinical development has become more complex:

Emergence of decentralized approaches

Adoption of technology

Intricate study designs and dosing regimens

Personalized medicine

Requirement of patient diversity

The decision to participate in a clinical trial is influenced by both human emotion and structural barriers.

Our validated measures quantify these factors, helping to predict and influence
outcomes through demographic and industry benchmark analysis.

Trust

Empathy

Comprehension

Respect & Dignity

Burden

Through data-driven insights, PatientX can help your organization improve what matters for patients and industry stakeholders.

The PatientX dataset produces insights for the development of novel KPIs

We measure the quality of the human interaction that patients experience with sites, clinical trial care teams, and technology during the clinical trial journey.

Why Wait for the Next Study to Apply Learnings?

Our Real-Time Data and AI-Enabled Analytics helps identify and predict flight risks, arming sites and sponsors with the insights they need to take corrective action in the moment and prevent patient disengagement and costly dropouts

The rest is up to you.

Our Commitment to Patients

Collecting patient feedback comes with a responsibility to act upon the data.

How will your organization take action to improve the patient experience?
Contact us to learn more about our consulting solutions.

What Industry Leaders
are Saying about PatientX

Mitch Hilbe, CEO DiversiTrials

PatientX is doing invaluable work by bridging the gap between clinical research and patient experiences. Their focus on third-party patient surveys ensures that the voices of participants are truly heard, providing unbiased insights that can help shape the future of healthcare. It’s this commitment to transparency and patient-centered research that makes PatientX a standout partner in the clinical trial industry

Cerdi Beltre, Chief Operating Officer, Innovo Research

Improving patient experience is a key aim for accountable care organizations (ACO). As a site network that seeks partnership solely with ACOs, we need to measure patient experience in order to continuously improve. The future of clinical research as an option in care requires better understanding of the experience of patients throughout their journey.

Christina Brennan, MD, SVP, Clinical Research, Northwell Health

I have long been puzzled as to why we measure patient experience in healthcare, yet not in clinical trials, when clinical trials are a care option. We should all be seeking feedback from our patients to better understand where there are areas of friction and burden for quality improvement and enhanced retention. PatientX is offering patient experience measurement solutions for this unmet need in healthcare, and I am excited to see what data insights can be gleaned from my patients. We need to continue to leverage the patient voice for the patient’s choice.

Hadi Danawi, PhD, CEO, Arab Board for Clinical Research

PatientX is focused on helping clinical research sites better understand the patient’s experience at the site, take and through this data we are able to take action on real-time patient experience data to help us align and better understand the expectations of these individuals to improve diversity, equity and inclusion moving forward. They are also able to translate their patient experience survey materials into Arabic, Urdu and Hindi, which is important me and the communities I support

Craig Lipset, Managing Partner, Clinical Innovation Partners

While sponsors have sought to learn from participant experience in trials, that data has not been well democratized to benefit all stakeholders and serve sponsors, sites, and patients. If ‘sunlight is the best disinfectant’ then transparency of participant experience data is exactly what the research community needs to deliver on the promise and rhetoric of putting patients first

Jessica Pan, President, VisionForward Enterprises

PatientX is transforming a longstanding challenge in clinical research—ensuring that patients truly have a seat at the table. While patients often enroll in clinical trials out of hope or altruism, their invaluable insights have often gone untapped. I’m incredibly optimistic and bullish about this initiative because it speaks to the heart of what matters most: the patient experience. Having started my career at the bedside, listening to each patient’s story as they joined our studies, I know firsthand the power of those voices. By capturing not only data but also the richness of their experiences, we have the potential to revolutionize our processes, ensure patient-centered approaches, and provide greater access—all while pushing the frontiers of science forward and, most importantly, alleviating human suffering

Mitch Hilbe, CEO DiversiTrials

PatientX is doing invaluable work by bridging the gap between clinical research and patient experiences. Their focus on third-party patient surveys ensures that the voices of participants are truly heard, providing unbiased insights that can help shape the future of healthcare. It’s this commitment to transparency and patient-centered research that makes PatientX a standout partner in the clinical trial industry

Christina Brennan, MD, SVP, Clinical Research, Northwell Health

I have long been puzzled as to why we measure patient experience in healthcare, yet not in clinical trials, when clinical trials are a care option. We should all be seeking feedback from our patients to better understand where there are areas of friction and burden for quality improvement and enhanced retention. PatientX is offering patient experience measurement solutions for this unmet need in healthcare, and I am excited to see what data insights can be gleaned from my patients.

Craig Lipset, Managing Partner, Clinical Innovation Partners

While sponsors have sought to learn from participant experience in trials, that data has not been well democratized to benefit all stakeholders and serve sponsors, sites, and patients. If ‘sunlight is the best disinfectant’ then transparency of participant experience data is exactly what the research community needs to deliver on the promise and rhetoric of putting patients first

Cerdi Beltre, Chief Operating Officer, Innovo Research

Improving patient experience is a key aim for accountable care organizations (ACO). As a site network that seeks partnership solely with ACOs, we need to measure patient experience in order to continuously improve. The future of clinical research as an option in care requires better understanding of the experience of patients throughout their journey.

Hadi Danawi, PhD, CEO, Arab Board for Clinical Research

PatientX is focused on helping clinical research sites better understand the patient’s experience at the site, and through this data we are able to take action on real-time patient experience data to help us align and better understand the expectations of these individuals to improve diversity, equity and inclusion moving forward. They are also able to translate their patient experience survey materials into Arabic Urdu and Hindi, which is important me and the communities I support

Jessica Pan, President, VisionForward Enterprises

PatientX is transforming a longstanding challenge in clinical research—ensuring that patients truly have a seat at the table. While patients often enroll in clinical trials out of hope or altruism, their invaluable insights have often gone untapped. I’m incredibly optimistic and bullish about this initiative because it speaks to the heart of what matters most: the patient experience.

Our team is standing by to help you transform your clinical research with our patient experience measurement and consulting solutions

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Elevate the

Patient voice

to improve clinical trial outcomes.

Our Commitment to Patients